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ALL YOU NEED TO KNOW

Frequently Asked Questions...

If you have any questions that are not answered below please do not hesitate to email us and we will be happy to help. We are here to make your stay in Gascony as perfect as possible - please simply ask us!

FREQUENTLY ASKED QUESTIONS

What arrangements has Simply Gascony made to help reduce the risk of Covid-19 at my rental property?
Simply Gascony has a 'Covid Clean Commitment' (CCC). We recommend that our owners and their housekeepers/cleaners follow the advice set out in the CCC document (link to download below). These recommendations are based on the advice of the VRMA (Vacation Rental Management Association): www.vrma.org/page/vrhp/vrma-cleaning-guidelines-for-covid-19, cross-checked with advice in France.

What time can I arrive at the property, and by what time do I need to leave?
Check in is between 4pm and 7pm. Check out is by 10am on the last day, unless agreed otherwise with Simply Gascony.

How will I find the property?
Well before your holiday, Simply Gascony will send you by email directions to the property and a copy of the property House Book.

How do I get from the airport to the house?
You can rent a car from the airport if you wish. Simply Gascony can also organise a taxi or minibus to pick you up.

Are pets allowed in the house?
Dogs are allowed in some of our properties, by prior arrangement only, but an additional security deposit may be charged.

Can we have a celebration/party at the property?
Simply Gascony must be advised in advance of any larger parties you may wish to organise during your holiday that will involve people other than those included in the original booking.

Deposit for breakage: how is it paid? When is it returned?
The 'Security Deposit' to cover breakages or extraordinary cleaning is taken at the time of the final payment for the rental. The balance of this deposit, less any necessary deductions, will be returned within four weeks of your stay, once the property has been checked.

What activities are there in the area?
Gascony has a lot to offer - we suggest that you look at the Things To Do in this website. In all our houses there is also a comprehensive House Book. We can organise activities for you if you have something special in mind. We suggest that you look at the Our Services page in this website.

Where do I write a complaint?
In the first instance you should please speak immediately to the housekeeper for your property - unless he/she knows something is wrong they cannot put it right! If this does not resolve your problem, or if it is a serious problem you feel we should know about, please contact us by email as soon as possible. It is much more difficult for us to investigate a complaint or problem after you have left at the end of your holiday.

SIMPLY ENJOY - SIMPLY GASCONY
OUR COVID CLEAN COMMITMENT

Download here a pdf of our Covid Clean Commitment.

COVID CLEAN COMITMENT (PDF)

Availability & Enquiries:

For more Information on availability, enquiries and bookings:

robin@simply-gascony.co.uk

+44 7970 698867